Service / Maintenance Contract Business

     Customer Service

         PICO provides a wide range of comprehensive services to support your Process & Analytical Instruments anywhere in the Thailand and South East Asia. With over two decades of experience, and in strategic locations across the country, our service technicians are trained in every aspect of maintenance and troubleshooting for each principle equipment used in all Process & Analytical Instruments. Our professional technicians are experts in maintaining not only PICO representative products, but also all other major manufacturers' systems
as well. PICO can also upgrade your system to meet the new requirements.

         No other service provider can offer the experience, talent, organization or knowledge consolidated in PICO. We are committed to maintaining your Process & Analytical Instruments with the quality service expected from a partner in your Process & Analytical Instruments program, and we back up this commitment with the most comprehensive customer service program in the industry, including:
       Installation supervision and Start-up services
       Complete parts inventory
       Full service engineering consulting
       24-hour emergency service, 7 days per week
       Factory-trained representatives and Training field service
       Quality Assurance Plans and Quarterly Audits service
       In-house computer engineering and programming
       Certification services
       Contract maintenance
       System upgrade capabilities  
 
     Contract Maintenance
         PICO contract maintenance is designed to provide you with experienced technicians who are thoroughly familiar with your system. PICO aims to 95% guarantee on-line system availability and backs it up with 24-hour service response and maintenance plan with a guaranteed total maintenance cost. Programs range from individual maintenance and repair services to complete packages, in which PICO personnel takes full responsibility for operation and maintenance. And also PICO can upgrade your system to meet the new requirements.

         Using service experts from the industry premier system designer and builder means you can always be assured of maintenance by people who really know your system, people who insist upon using the right parts, people who will ensure that your systems operate efficiently and remain in compliance with all regulatory requirements.

 
     Benefits derived from a PICO Contract Maintenance Program include:
       Reduced annual operations and maintenance costs
       Easy budgeting of your system costs with our fixed price annual service charge
       Avoidance of possible downtime, penalty, fines or plant closure
       Receive guaranteed re-certification, if required, and assist with preparing and filing regulatory agency reports.
 
     PICO annual contract maintenance services include:
          Regularly scheduled maintenance visits to the Process & Analytical Instruments site at an agreed-upon time interval. These visits are designed to identify potential system problems before they arise, minimizing the need to shut down the system for major repairs.
       An appropriate number of emergency service visits during the contract maintenance period.
       Each visit includes routine system inspections, preventative maintenance adjustments and checks, corrective actions, and full system checkout.             A PICO Service Report will be completed for each visit and will be co-signed by the appropriate operating plant individual.
       All service labor, travel and living expenses for the above scheduled and unscheduled service visits.
       Guaranteed supply of appropriate consumable and spare parts for your Process & Analytical Instruments.
       Discount on all parts purchased.
       Guaranteed fast response of service and parts


Copyright © 2008 Petro-Instruments Corp., Ltd. All rights reserved.
PETRO-INSTRUMENTS CORP.,LTD.
7/409 Soi Vibhavadi-Rangsit 36 Vibhavadi-Rangsit Rd., Chatuchak Chatuchak, Bangkok 10900 Thailand.
TELEPHONE : +662 939-5711 ( 12 lines) , +662 513-2333 (12 lines) FAX : +662 939-4207-8    E-MAIL : pico@pico.co.th